AI Now Available to Thousands More Hotels Via Cloud5 and Go Moment Partnership
June 26, 2017 12:50pm
Providing one source to eliminate poor guest reviews and increase hotel revenue – See it at HITEC booth 1029
TORONTO (HITEC 2017), June 26, 2017 — Cloud5 Communications, hospitality’s #1 communications technology and services platform, is partnering with Go Moment to offer the industry’s leading automated guest engagement solution. Go Moment delivers guest services using the millennial guests’ medium of choice – text messaging – to ensure guests get instant, AI-powered service without needing to download any apps.
This relationship, alongside Cloud5's other partnerships and product portfolio, enables hotels to have one provider of guest engagement technology to deliver an exceptional stay experience for today’s always connected hotel guest. Cloud5 will feature Go Moment in booth 1029 at HITEC 2017 in Toronto. To schedule an appointment, click here.
Go Moment’s “Ivy,” powered by IBM Watson, personally texts guests and answers routine questions automatically, increasing guest satisfaction, hotel review volume, and revenue while simultaneously freeing up labor through automation. Ivy has been recognized by Gartner, Forbes, and Inc., and is trusted by leading hotels and resorts.
“Working with Cloud5, the leader in hospitality communications, creates a unique opportunity for Go Moment and our hotel clients,” said Raj Singh, CEO, Go Moment. “Cloud5 provides network expertise and streamlines the guest/network connection, making engagement easier and implementation more cost-effective.”
Ivy’s unique real-time engagements allow hotels to address stay issues quickly and effectively, before they result in a negative social media post or TripAdvisor review.
“We’re excited to be working with Go Moment to expand the communications services that Cloud5 offers to hotels,” said Mark Holzberg, Cloud5 Communications Executive Vice President and Chief Commercial Officer. “Cloud5 is developing relationships and technology solutions that leverage our communications platform to deliver forward-looking services that engage guests and empower staff, ultimately building loyalty and revenue for our hotel partners.”
To free up front desk staff and reduce labor costs, hotels can also satisfy automated guest requests using Cloud5 Operator Services, a 24x7 guest services call center solution that routes guest requests to the correct department for fulfillment.
Tags: communications technology,
Cloud5 Communications simplifies complex networking and support for the hotel industry. It delivers a comprehensive user-friendly platform that brings together advanced cloud-based data and voice solutions, including end-to-end High-Speed Internet Access (HSIA), converged networks, cloud PBX/VOIP, network design and WAN/LAN management, as well as contact centers, for more than 4,000 hotels and touching millions of users. For more information about Cloud5’s Solutions, visit www.cloud5.com, or call 877.241.2516.
Contact: Katrina Pruitt-Andrews
+1 312 985 0653
Six Ways to Design a Winning Guest Experience
The Staff Of Nizuc Resort Cancun Clearly Understands Where True Hospitality Starts - The Human Heart
Renovate to Innovate
Why Your Guests Return, and Why They Don't: Your Employees
A Top Priority in 2018: 7 Steps to Achieve Hotel Website Accessibility and ADA Compliance
10 Most Influential Hospitality Trends and Insights to Start 2018
How to Encourage Guests to Write Hotel Reviews on TripAdvisor, Yelp, Google and Facebook
Routier Helps NYC Boutique Hotels Achieve Revenue and Loyalty Increases With the Press of A Button
It’s Time for Hotel Brands to Wake Up and Re-Evaluate Their Voice Channel
HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition
Customer Service & Sales: Be Authentic
L'Envie D'Avoir Envie, or the Desire to Desire: The Johnny Syndrome
Guests and The Great Outdoors
Guest Relationship Building is a Key Differentiator for Our Hotel: An Interview with the GM of Portfolio Hotels & Resorts
5 Essential Things to Know About Your Customers, and How You Can Use Them
Local Measure Releases Wellness eBook for the Hotel Industry
Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest
Three Tips to Maximize RevPAR and Increase Guest Love Scores this Fall
Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.
Do You Train Your Team To Be Locally Authentic?
Please login or register to post a comment.