Hotel Staff Technology Introduced at a Hollywood Icon
March 28, 2017 4:24am
Implementation of new system shows The Hollywood Roosevelt’s commitment to excellence, focusing on guest satisfaction and staff efficiency at Historic Hollywood Roosevelt Hotel
New York, NY -- Hollywood’s iconic Hollywood Roosevelt Hotel is using ALICE to optimize staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritize guest experience, implementing ALICE Staff, ALICE’s software module for guest request management in November 2016.
As part of an ongoing commitment to staying on the cutting-edge of hotel communications and operations technology, ALICE was brought on board to ensure The Hollywood Roosevelt would continue its legacy of providing the best in guest service.
Implementing ALICE Staff has changed the hotel’s operations efficiency and approach to guest service management, with all communication and task management being centralized. Once a guest request is entered into ALICE (complete with the guest’s location), the staff member in closest proximity to the guest can address the issue and easily let others know he’s done so, right in ALICE. Keeping track of all employee activity in ALICE is also providing the hotel’s management with actionable data. Managers can see what times are the busiest for staff, and optimize employee schedules appropriately.
“We are incredibly pleased with the easy-to-use interface of ALICE and implementing the new system has directly contributed to our team being able to handle guest requests in a timely and efficient manner, always prioritizing the guest experience and expectations,” says Akshay Bahl, general manager of The Hollywood Roosevelt Hotel. “ALICE has helped us increase accountability and guest satisfaction.”
Alex Shashou, co-founder and President of ALICE is pleased the Hollywood Roosevelt Hotel is seeing tangible improvements in guest satisfaction so soon after launch: “The Hollywood Roosevelt is a Los Angeles institution. We’re delighted we can help update the hotel’s back of house and contribute to its legendary guest experience.”
Tags: hollywood roosevelt hotel,
hotel staff technology
By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module is fully integratable with PMS, POS, and all other third party management systems. ALICEs partners include 3-5 independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date.
Contact: Lola Feiger
Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest
Three Tips to Maximize RevPAR and Increase Guest Love Scores this Fall
Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.
Do You Train Your Team To Be Locally Authentic?
Two of Mexico’s Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for a Technology Platform
ADB Cites Three Features of In-Room Entertainment Every Hotel Should Budget for in 2018
Scent of a Lobby
Guests At The Greenwich Hotel Have A New Way To Get In Touch With The Front Desk
5 Things the Hotel Industry Can Learn from Cruise Lines
How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms
Luxury Beachside Boutique Property, Malibu Beach Inn, Appreciates the Improved Staff Communication and Accountability Provided by a Hotel Operations Platform
Hotelier’s Action Plan to Maximize Revenues from the Google Ecosystem
ALICE Announces Acquisition of GoConcierge
ALICE Raises $26 Million Series B Funding from Expedia, Inc.
Join Us for a Webinar: “How to Increase Customer Loyalty by Fully Integrating Guest Acquisition & Engagement”
Use This Technology to Ensure a Seamless Post-Stay Guest Experience
Bottom Line Impact – Is Your Digital Marketing ROI Truly Impacting Your Hotel’s NOI?
How This Newly-Opened New York Boutique Creates Relationships With Guests Before They Even Arrive On Property
ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region
Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort
Please login or register to post a comment.